Policies

Shipping

Processing and shipping times:

 

Shipment of most items will occur within one to three business days after payment has been received. In the event that your order is anticipated to take longer, you will be contacted directly or a revised timeframe will be included in with your confirmation email.


To ensure no additional delays to your purchase, we ask that you verify your shipping address, billing address, and daytime contact information at the time of purchase.


Every package shipped from TPGC is shipped via U.S. Mail, UPS, or FedEx. Each package is fully insured and may require an adult signature upon delivery. Packages can take on average 1-10 days for delivery, however a tracking number will be provided to you via email on the day of shipment to allow you to track the package progress.


Should anything happen to your package while it is in transit, it will be covered by our private insurance policy. We will not accept responsibility if you have left instructions with any carriers or delivery service to leave packages unattended or with someone else in the event you are unavailable to sign.


Estimated shipping times are not guaranteed in any way. We will make every effort to meet the estimated delivery times provided to you in your confirmation email, however shipping times may be extended if we are not able to reach you should we need more information to ship the package.


Please note, we will only ship to the address listed on your order confirmation. If you selected an alternate shipping address during checkout, your order will be shipped according to your request; otherwise the order will be shipped to the billing address provided. Once your order has been confirmed, we will not change your shipping address in any way.

 

In order to ensure the security of your purchase, all orders will be shipped in doubled packaging, with security tape to prevent tampering. We offer 100% insurance of all packages through our private insurance, so the carrier will not know how much value they are handling, and any package valued at over $100 will require an adult signature.

 

Shipping Fees:

Total Value

$0-$99

$100-$499

$500-$999

$1,000-$4,999

$5,000-$9,999

>$10,000

Standard

FREE

FREE

FREE

FREE

FREE

FREE

Expedited

$30

$35

$40

$45

$50

FREE

 

Tracking:


Tracking for your package will be emailed to you with a PDF copy of your invoice the day the package is shipped. Because the tracking information is generated in house, your tracking number will not be activated until the package is scanned by the carrier, and may not list any information until after 7pm EST.

If you have not received this email within the estimated timeframe, please check your spam folder to make sure it wasn’t categorized incorrectly by your email provider. If it has been routed to your spam folder, please add shipping@thephoenixgoldcorp.com to your allowed sender list so you will receive future emails.

Shipping Times:

Products shipped USPS Priority Mail within the continential US will likely take 2-5 days. For estimated delivery times for UPS Ground packages, please consult the shipping chart below:

UPS Ground Map from Tampa

 

RETURN POLICY:


We pride ourselves on customer service and want every one of our customers to be 100% satisfied with every aspect of the transaction and we provide all customers with the right to receive a refund or return and/or exchange everything we sell including bullion and certified coins. This right is limited to seven (7) days from the date on which the customer receives the item(s), and only for items still in the original packaging. This refund, return and/or exchange policy only applies to customers who notify us by phone within seven (7) days from the date on which the customer receives their item(s) and keeps their item(s) in its original packaging. We will provide you with instructions for the return at that time.

Shipping and handling charges are non-refundable. For returns via mail, you are responsible for packing the item(s) to prevent damage, and are responsible for the cost of shipping, full insurance and any taxes. You are responsible for any item(s) until it has been signed for by us at time of delivery. We reserve the right, at our sole discretion, to reject any return that does not comply with these requirements.


TPGC strives to provide the finest numismatic products at the best possible prices. Our goal is 100% customer satisfaction. It is our hope to establish a lifelong business relationship with each customer we serve. In order to achieve the high degree of satisfaction our customers have come to expect, we combine the experience and wisdom of top numismatists with the technology savvy youth. When working with any member of our team, you can expect open, honest communication at all times. We want people to be thrilled with our service, value our company, and recommend us freely. Because of this, we will work hard for you and your business, and will do our best to accommodate you. We do reserve the right to charge a 5% restocking fee on all credit card orders returned for any reason. If an exchange is requested, we reserve the right to find an acceptable replacement or refund your money if an acceptable replacement is not available.


When returning bullion items, the customer may, at our option, be required to pay for any market loss on their returns per our Market Loss Policy. Any market gain on refunds shall remain the property of TPGC.


MARKET LOSS POLICY:


Once an order has been received and confirmed by us, you will receive a confirmation number and/or a trade agreement, the price has been locked in for you, and the transaction may not be cancelled, but only offset at current market ask price, as decided solely by us. If you request a cancellation of your order, you will be held responsible for any deficit between the price at which we sold the item to you and the offsetting purchase price. As listed above, all cancellations are subject to this market loss policy, in addition to a $35 cancellation fee. Market gains on cancellations or returns belong solely to TPGC. We may, at our discretion, elect to apply any and/or all of your funds in our possession to satisfy your debt and/or obligations to TPGC.